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Customer Success Manager to Platform24

Doktor 24 Group
For most people, healthcare is one of the most important sectors in society. But in many ways, it has been decades behind other sectors in terms of accessibility and productivity. The Doktor24 Group is driving the change in how healthcare works. We are building "Healthcare 2.0" which means that we are, through smart, easy and, sustainable solutions, improving healthcare to ensure the best possible care at the right time in the most suitable format. We are daily working on making it more accessible, efficient with resources, and increasing the quality of care given to patients, while bridging the gap between physical and digital health-care.  Doktor 24 group is fast-growing and consists of two business areas that work tightly together: Doktor24, a digital integrated caregiver, and Platform24, an innovative health tech company that offers our award-winning platform to many healthcare providers such as several Swedish regions, insurers, and private health care providers. We are fortunate to have Investor AB (publ) and Apoteket AB as two long-term owners.

You will report to the Chief Commercial Officer and will join the company at a time where you can really leave your mark on the organization and the way healthcare will be delivered today and tomorrow.

The role as a Customer Success Manager
As a Customer Success Manager at Platform24, you will handle customers from the first meeting, through implementation and customer success management, to post market surveillance. It will be your responsibility to identify the customers' immediate needs, and together with our product team ensure that we and the customer, in close partnership, change and improve the way healthcare is delivered today. 
Through a close customer dialogue and a good understanding of the customers business, you will also ensure that the customers use of our products is constantly improved. You will earn our customers trust and become their champion on who they will rely on deeply. 

To succeed in this role you will need:

  • Experience. Previous experience from sales and customer success management in the healthcare sector. This could be from healthcare management consultancy, health insurance, dentistry, eHealth or if you have worked in the healthcare system.
  • Communication skills. You’re in the driver’s seat for your customers and you will need to articulate how we can help them succeed with our products and services.
  • Problem solving skills. You are solution-oriented, data-driven and have a  flexible mindset with a good understanding of, and interest in, digital tools.
  • Proactive and eager to take ownership
  • Language. Fluency in Swedish & English, written and spoken, is a strict requirement.
  • Location. Only applicants based in Stockholm will be considered.

As we interview candidates continuously, we kindly ask you to apply as soon as possible.

 

Or, know someone who would be a perfect fit? Let them know!

Department

"Mer socialt att arbeta digitalt än på vårdcentral"

- Att det blev just Doktor24 beror på att man har ett tydligt patientfokus och ett bra framtidstänk med bland annat AI-triagering [vårdbehovsbedömning innan läkarbesök] som är en stor hjälp i vårt arbete.

Emma Sist, specialistläkare i allmänmedicin har sedan februari 2019 kombinerat sitt arbete på Capio Läkargruppen med att arbeta via datorn på Doktor24.

– Det är skönt att själv välja sin tid och kunna arbeta hemifrån. Dialogen och tacksamheten från patienterna är bästa feedbacken! Pricken över i:et är att vi kollegor peppar varandra och utbyter erfarenheter på vår intern-chatt under passen, det är både lärorikt och trevligt.

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