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Product Success Manager to Platform24

We are now looking for a Product Success Manager who wants to help building "Healthcare 2.0" by bringing the best of Platform24 to all our customers.

The Doktor24 Group is a leading player in a fast-growing field that is changing the way healthcare works, by building "Healthcare 2.0" through smart, easy and sustainable products and services. We have two business areas that work tightly together: Doktor24, a digital integrated caregiver, and Platform24, an innovative health tech company that offers our award-winning platform to many healthcare providers and insurers in Sweden and Norway, including several regions. We are fortunate to have two long-term owners in Investor AB (publ) and Apoteket AB. 

We are now looking for a Product Success Manager to join us. As a Product Success Manager, you bring the best of Platform24 to all our customers. Our work is organized in cross-functional teams that follow a customer segment or a big B2B customer. For external customers, you work closely with a Customer Success Manager who is the commercial lead, and for Doktor24 customer segments, there will also be a commercial counterpart. As Product Success Manager you will be responsible for the implementation plan for one or more large B2B implementation projects,  working closely with our Product Development team to timely deliver products and services. You will be responsible for representing our product & technical capabilities to the customer or segment and for understanding how to match customer requirements with the right mix of standard products, consulting services and configurations. 

To succeed in this role, you will need:

  • First, only applicants based in Stockholm will be considered. Fluency in Swedish is also a requirement. 
  • Vision and drive. You’re in the driver’s seat for your customer segment or customer, and you will need to articulate how we can help them succeed with our products and services. We are out to revolutionise the health care system, so we keep a high pace and talk about releases in terms of days and weeks more often than months and years. You get things done, rather than talk about it and you don’t hesitate to take on the different types of tasks required to get the job done. 
  • Communications skills. You will need to constantly manage stakeholders, most importantly our customers, but also our internal teams and resources. You need to be a great listener, but you also need the presence, communications and negotiations skills to get buy-in for your agenda. You’re fluent in both Swedish and English, and speak and write compellingly. 
  • Problem-solving skills. You’re analytical, and used to working with quantitative data and making data-driven decisions. We expect you to be able to articulate and synthesise insights.
  • Experience. You have worked as a project manager or a technical project manager driving and implementing tech solutions, preferably in healthcare. You are comfortable driving the customer's agenda both towards product & engineering, but also involve other units and competencies as required.
  • Tech knowledge. You will be the "product person in the room" in many of our internal and external customer and team meetings, and tech understanding is required.  
  • Culture and mindset. You are single handedly focused on making your customer segments and customer succeed, and building the best possible offering for patients and customers. We would expect you to not just follow but live our six values: one teambuild-measure-learnmove fast (but don't break things)patient and customer obsessedpassion, and owner mindset

What do we offer? You will have one of the most important roles at one of the most interesting health tech startups in Scandinavia. We’re unique in the approach we’re taking to bridge the gap between online doctor visits and the existing physical healthcare. We have very ambitious growth and internationalisation plans, and your work will bring value to 100,000s of patients. Today, only 24 months after launching our service, we’re a team of around 75 people, consisting of engineers and doctors, plus the 100 or so doctors, psychologists and nurses that do online consultations in our caregiver company Doktor24. We offer competitive compensation and an office right in the middle of Stockholm, filled with fun and inspiring colleagues, working as one team. You will report to the Head of Product Delivery and Implementation and will come in at a time where you can really leave your mark on the organization.

Or, know someone who would be a perfect fit? Let them know!

"Mer socialt att arbeta digitalt än på vårdcentral"

Emma_läkare.jpg

 

- Att det blev just Doktor24 beror på att man har ett tydligt patientfokus och ett bra framtidstänk med bland annat AI-triagering [vårdbehovsbedömning innan läkarbesök] som är en stor hjälp i vårt arbete.

Emma Sist, specialistläkare i allmänmedicin har sedan februari 2019 kombinerat sitt arbete på Capio Läkargruppen med att arbeta via datorn på Doktor24.

– Det är skönt att själv välja sin tid och kunna arbeta hemifrån. Dialogen och tacksamheten från patienterna är bästa feedbacken! Pricken över i:et är att vi kollegor peppar varandra och utbyter erfarenheter på vår intern-chatt under passen, det är både lärorikt och trevligt.

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