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Technical writer

Technical writer

We are building "Healthcare 2.0" across Scandinavia, and we are looking for a technical writer to join us. You will have a big and important impact on the quality of the platform.

The Doktor24 Group is a leading player in a fast-growing field that is changing the way healthcare works, by building "Healthcare 2.0" through smart, easy and sustainable products and services. We are owned by Investor and have two businesses areas that work tightly together: Doktor24, a digital integrated caregiver, and Platform24, an innovative e-health SaaS company that currently offers our award-winning products to ~80 healthcare providers in Sweden and Norway, many of the major healthcare insurers, and several regions.

We are now looking for a passionate technical writer to join us. As a technical writer you will assist the different product teams with technical documentation, step-by-step guides, educational webinars and sales material. You will work closely with both product managers, developers, commercial and legal.

A lot of your technical documentation will be related to MDR (Medical Device Regulation) that will take effect next year. It will both be challenging and rewarding to work with such a comprehensive and new regulation. You will have the opportunity to experience the introduction and continuous compliance with MDR first hand, from a company with an advanced and complex platform.

Educational material will be directed to doctors, nurses, psychologist, physiotherapists, and all other practitioners you can think of. Also patients and administrators.

The sales material will be directed to both smaller independent clinics to whole regions to international insurance companies and health providers.

You would be our first dedicated technical writer and will thus have big impact on how we work with these issues.

 

To succeed in this role, you will need:

  • First, only applicants based in Stockholm will be considered.
  • Communications skills. You will both need to efficiently interview product managers and developers to gain insight in how different features are supposed to work. Further consult our legal resources on what the law and standards requires. And finally translate this to everything from educational to selling to solid technical descriptions, both in text and audio/video. You’re fluent in Swedish and English, which you speak and write compellingly.
  • Problem-solving skills. You’re analytical and used to structuring and cracking problems, and making data-driven decisions. We believe the Swedish proverb “We speak unclearly because we think unclearly” ("Det dunkelt sagda är det dunkelt tänkta"), so we would expect you to be able to articulate and synthesize insights.
  • Experience. We imagine that you have at least a few years experience of technical writing, preferably from the med-tech-field. In your previous roles you have worked with both heavier compliance documents to lighter educational and sales material.
  • Culture and mindset. You will own the company's technical documentation. Everything cannot be done at once, so you will need to build and prioritize a backlog which you then must make sure to always move forward. Initiate new documents when needed, but don't letting drafts piling up. Updating old ones when they are outdated. Make sure to keep track of versions of both products and documents. All this requires a high sense of ownership, self-drive and organization.
  • You will also need to like bullet lists.

What do we offer? You will have one of the most important roles at one of the most interesting health tech startups in Scandinavia. We’re unique in the approach we’re taking to bridging the gap between online doctor visits and the existing physical healthcare. We’ve very ambitious growth and internationalisation plans, and your work will bring value to 100,000s of patients. Today, only 24 months after launching our service, we’re a team of around 60 with a roughly 50/50 gender mix, mostly engineers and doctors, plus the 100 or so doctors, psychologists and nurses that do online consultations in our caregiver company Doktor24. We offer competitive compensation and an office right in the middle of Stockholm, filled with fun and inspiring colleagues, working as one team. You will report to the Chief Product Officer and will come in at a time where you can really leave your mark on the organization.

Or, know someone who would be a perfect fit? Let them know!

"Mer socialt att arbeta digitalt än på vårdcentral"

Emma_läkare.jpg

 

- Att det blev just Doktor24 beror på att man har ett tydligt patientfokus och ett bra framtidstänk med bland annat AI-triagering [vårdbehovsbedömning innan läkarbesök] som är en stor hjälp i vårt arbete.

Emma Sist, specialistläkare i allmänmedicin har sedan februari 2019 kombinerat sitt arbete på Capio Läkargruppen med att arbeta via datorn på Doktor24.

– Det är skönt att själv välja sin tid och kunna arbeta hemifrån. Dialogen och tacksamheten från patienterna är bästa feedbacken! Pricken över i:et är att vi kollegor peppar varandra och utbyter erfarenheter på vår intern-chatt under passen, det är både lärorikt och trevligt.

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